Privacy Policy
Your privacy matters to us. This policy explains how orlundaxspace collects, uses, and protects your personal information when you use our retirement planning services.
Information We Collect
Personal Information
When you create an account or use our retirement planning services, we collect information that helps us provide personalized financial guidance. This includes your name, email address, phone number, age, employment status, income range, and retirement goals. We also collect financial information such as current savings, investment preferences, and risk tolerance to create tailored retirement strategies.
Usage Data
We automatically collect information about how you interact with our platform. This includes pages visited, features used, time spent on different sections, device information, IP address, browser type, and operating system. This data helps us improve our services and understand which retirement planning tools are most valuable to our users.
Communication Records
When you contact our support team or participate in our learning programs, we keep records of these interactions. This includes email correspondence, chat messages, phone call summaries, and feedback you provide. We use this information to improve our customer service and educational content.
How We Use Your Information
We never sell your personal information to third parties. Your financial data is used solely to provide you with better retirement planning services and educational resources.
Information Sharing and Disclosure
Service Providers
We work with trusted third-party service providers who help us deliver our retirement planning services. These include cloud hosting providers, email service platforms, analytics tools, and payment processors. All service providers are contractually required to maintain the confidentiality and security of your information and can only use it for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by law, regulation, or legal process. This includes responding to court orders, government investigations, or regulatory requests. We may also disclose information to protect our rights, prevent fraud, or ensure the safety of our users and services.
Business Transfers
In the event of a merger, acquisition, or sale of our company, your information may be transferred to the new entity. We will notify you of any such transfer and ensure that your information remains protected under the same privacy standards.
Data Security and Protection
We implement comprehensive security measures to protect your personal and financial information. Our security practices include industry-standard encryption for data transmission and storage, secure server infrastructure with regular security updates, multi-factor authentication for account access, and regular security audits and penetration testing.
All financial data is encrypted using bank-level security protocols. We maintain strict access controls, ensuring only authorized personnel can access your information on a need-to-know basis. Our systems are monitored 24/7 for suspicious activity, and we have incident response procedures in place to address any security concerns promptly.
While we take every reasonable precaution to protect your information, no system is completely secure. We encourage you to use strong, unique passwords for your account and notify us immediately if you suspect any unauthorized access to your account.
Your Rights and Choices
Access and Update
You have the right to access, review, and update your personal information at any time through your account settings. You can modify your retirement goals, update your financial information, and adjust your communication preferences. If you need assistance accessing or updating your information, contact our support team.
Data Portability
You can request a copy of your personal data in a structured, commonly used format. This includes your retirement planning data, account information, and communication history. We will provide this information within 30 days of your request.
Account Deletion
You can request deletion of your account and associated data at any time. Upon deletion, we will remove your personal information from our active systems within 30 days. Some information may be retained for legal or regulatory compliance purposes as required by South African financial regulations.
Marketing Communications
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or updating your preferences in your account settings. You will continue to receive important account and security notifications even if you opt out of marketing communications.
Data Retention
We retain your personal information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations and resolve disputes. Account information and retirement planning data are typically retained for seven years after account closure, as required by South African financial services regulations.
Usage data and analytics information are retained for up to three years to help us improve our services. Communication records are kept for two years to maintain a history of our interactions and support quality. Marketing data is retained until you opt out or request deletion.
When retention periods expire, we securely delete or anonymize your information so it can no longer be associated with your identity. Critical financial records required for regulatory compliance may be retained longer as mandated by law.
International Data Transfers
Your information is primarily stored and processed in South Africa. However, some of our service providers may process data in other countries to provide cloud hosting, customer support, or analytics services. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.
We only work with service providers who maintain adequate data protection standards and have contractual obligations to protect your information. Any international transfers comply with South African data protection laws and international best practices for cross-border data transfers.
Children's Privacy
Our retirement planning services are designed for adults aged 18 and older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take immediate steps to delete such information from our systems.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can address the situation appropriately.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and sending an email notification to your registered email address.
Minor changes or clarifications may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your information, we're here to help.
Email: privacy@orlundaxspace.com
Phone: +27 83 293 2748 (ext 32)
Address: orlundaxspace Privacy Team
3961 Filter Street, Gardens
Soweto, 1811
South Africa
We typically respond to privacy inquiries within 48 hours during business days.